Prior to ordering, a design must be agreed upon between The Cabinet Folks and the customer. This is the last chance to make any measurement and door style changes. Once construction on the kitchen cabinets has begun, it is usually to late to make changes. Feel free to ask, and we'll do what we can, but chances are very good that it will be too late.
50% of the cost of the kitchen cabinets is due at the time your order is placed.

Any requests for returns or exchanges must happen within 24 business hours of receiving your kitchen cabinets. If the kitchen cabinets were damaged prior to arrival, you will need to send detailed photos of the problem to us and we wll address it with either the carrier or the manufacturer.
Kitchen cabinets that are the wrong size due to incorrect measurements made by customers CAN NOT be returned. If the measurements are wrong because of the Cabinet Folks or a manufacturer, we will of course rectify that for you as quickly as possible.

Defective cabinetry or door and drawer hardware can be returned at no charge. If the hardware you receive is not what you ordered, we will also exchange that at no extra charge. However, if you find that you'd just rather have something different (you don't like the hardware as much as you thought you might, for instance) we will require a 25% restock fee.

We find that with volatile fuel costs, shipping prices are unpredicatable and difficult to figure in. We will do our best to give approximate shipping costs with the initial design and estimate.

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